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Wednesday, 13 April 2011
"Jersey Gets Expert In - To Tell Them Not To Get Experts In?"
Don’t pay consultants – do it yourself, says UK expert
John Seddon addresses the Corporate Services Scrutiny panel
THE way to improve public services is for chief executives and their managers to examine their own departments and not to buy in consultative firms, a Corporate Services Scrutiny Panel has been told.
John Seddon of Vanguard Services, who is known for his work improving operations in the UK public sector and in private companies, told the panel this week that he did not believe in the buying in of consultative firms for this purpose.
‘Chief executives and a cross section of managers should look at each individual area of their services because there could be huge scope for improvement. Productive change comes from studying your own system,’ he said.